Collections with Care
Healthcare billing is unlike any other collections. The account holder is a patient. That relationship is personal with strict compliance requirements. A collection agency that uses consumer tactics on patient accounts creates complaints, regulatory exposure, and damages your reputation.
A.R.M. Solutions provides HIPAA-compliant healthcare accounts receivable management for medical practices, home health agencies, hospitals, and healthcare systems. Our approach is diplomatic, compliant, and designed to resolve patient balances without alienating the people your organization serves.
By the Numbers
Cost to resolve a one-year-old hospital portfolio vs. 50% industry standard
HIPAA-compliant operations across all programs and all staff
Flat Fee pre-collection, then intensive contingency
Patients pay statements more promptly after resolution
Why It Matters
Healthcare collections carry compliance risk that most industries don’t face. An agency that doesn’t understand HIPAA or patient communication rules can trigger regulatory action, formal complaints, and CMS scrutiny. And your balances still don’t get recovered.
How It Works
01
Every past-due patient receives outreach. The approach is firm, diplomatic, and gives patients a clear path to resolve the balance. Most accounts that resolve do so here, at a fraction of the cost of full contingency.
02
Patients who don’t resolve in Phase 1 move to a more intensive effort. Specialized collections experts, credit reporting, and legal escalation are all available. A.R.M. Solutions is paid only when you collect.
The two-phase structure lets healthcare organizations work large volumes of past-due accounts at costs well below traditional contingency agencies, without compromising the patient experience.
What You Get
All programs, all staff, fully compliant with HIPAA regulations governing patient data, communication, and account handling.
Our diplomatic outreach approach is designed for the healthcare context. Patients are re-introduced to their past-due balance with a respectful, professional tone that gives them a path to resolve it.
In Phase 1, 100% of past-due patients receive outreach, regardless of balance size.
Patients can pay by phone, online, by check, or by credit card. Multiple payment options reduce friction and increase resolution rates.
Your internal AR team stays focused on current accounts while A.R.M. Solutions handles the aged portfolio.
Real-time visibility into every account, every contact attempt, and every payment through the WebView portal, 24/7.
A.R.M. Solutions is licensed and authorized to collect in all 50 states and operates in full compliance with FDCPA, TCPA, HIPAA, and applicable state law. No judgments, warnings, or regulatory actions on record.
Proven Results
The Full Lifecycle
Why A.R.M. Solutions
HIPAA compliance is non-negotiable in healthcare collections. A.R.M. Solutions is fully compliant across all programs and all staff. We provide documentation upon request.
Healthcare providers are sensitive about who handles their patient relationships. A.R.M. Solutions’ diplomatic approach means patients can resolve balances and remain in good standing with your organization.
A.R.M. Solutions has worked healthcare accounts for 20+ years. Our collectors understand medical billing, insurance adjudication dynamics, and the compliance requirements specific to healthcare AR.
Flat-fee pre-collection costs dramatically less than traditional contingency collections. The hospital case study saw 14% cost vs. 50% industry standard for accounts of the same age.
Get Started
In a free 30-minute consultation, an A.R.M. Solutions specialist reviews your patient AR workflow, your aging mix, and your compliance requirements, then recommends the right program structure for your organization. No obligation.
FAQ
Yes. A.R.M. Solutions is fully compliant with HIPAA regulations across all programs, all staff, and all account handling procedures. We operate with SOC 2 security certification and maintain strict data security standards that meet healthcare compliance requirements. Documentation is available upon request.
Healthcare accounts require a different tone and approach than standard consumer collections. A.R.M. Solutions’ outreach is designed to re-introduce the past-due balance to the patient in a respectful, diplomatic way that gives them a clear path to resolve it. We don’t use aggressive tactics that generate complaints or regulatory exposure.
Phase 1 is A.R.M. Solutions’ Flat Fee pre-collection program, which contacts every past-due patient with firm but diplomatic outreach at a fixed cost per account. Patients who resolve their balance in Phase 1 do so at the lowest cost to your organization. Patients who remain unresponsive move to Phase 2: intensive contingency collections, where A.R.M. Solutions is paid only when you collect.
Yes. The Flat Fee program is designed for high volume. One client had 15,000+ accounts contacted within 24 hours of placement. Outreach is structured and systematic. Your internal team doesn’t need to manage individual account status because everything is visible in the WebView portal in real time.
Unresolved accounts from Phase 1 move to Phase 2 contingency collections. A.R.M. Solutions handles file hygiene, skip tracing, credit reporting, and legal escalation through our legal network partnership. You don’t need a separate vendor or a separate contract for escalated accounts.
Learn more about Legal Collections →
