---
title: Flat Fee Solutions For Delinquent Accounts | Waste Management | A.R.M. Solutions
description: A leading waste disposal company improved collection rates and customer relationships by addressing small delinquent accounts and enhancing contact information accuracy.
---
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# WASTE MANAGEMENT CASE STUDY
## Flat Fee Receivables Solutions For A Leading Waste Disposal Company
### Reimagining Small-Balance Debt Collection and Recovery
Even small-balance accounts are viable to pursue with the right debt collection and recovery strategy. A leading waste disposal company partnered with A.R.M. Solutions for a unique flat-fee solution that recovered money efficiently and respectfully to protect customer relationships.
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### Service
Flat Fee
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### Industry
Waste Collection
### The Challenge
Delinquent accounts piled up as piled up as the company rapidly grew. Internal resources focused on large accounts, leaving thousands of smaller balances untouched.
The company needed a better way to organize and verify contact information for follow-up and recover funds – without aggressive collections tactics that often alienate customers and damage brand reputation.
### The Solution
A.R.M. Solutions quickly implemented a plan designed for speed, accuracy, and diplomacy. Key activities included:
- Using the company’s existing data format to expedite account assignment
- Crafting communications tailored to the waste disposal industry
- Using sophisticated skip tracing to locate accurate phone numbers for delinquent customers
### The Results
The strategy made an immediate impact for the waste disposal company, with results far exceeding industry benchmarks.
**28%**
of customers paid account in full within 30 days
**53%**
recovery rate over the course of A.R.M.’s program
**8%**
collection cost vs. 30-40% average for a traditional contingency agency
With **a recovery rate 3x higher than the national average**, the company achieved more than reclaimed revenue - It redefined its approach to portfolio management with transparent programs that ensure every account gets attention while preserving customer trust.
### A.R.M.’s Unique Flat Fee Solution
#### Cost Effective
The total cost of our services were less than 8% of the total dollars that we resolved for our client a huge difference from 30% - 40% that a traditional contingency agency would have charged)!
#### Diplomatic Approach
Our client was extremely pleased with the diplomacy of our “Pre-Collection” service, allowing the ability to talk directly with their customers to promote positive future relationships.
#### Additional Impact
Our client was able to successfully improve their internal collection performance and shift their focus to more current accounts. The contact information provided by A.R.M. also allowed them to better maintain communication and reduce future delinquencies.
#### Bottom Line
Our client has been able to significantly reduce their collection costs without the risk of alienating their customers and their customers are getting retrained to pay their invoices in a timely manner.
### Retain More of the Revenue You’ve Worked Hard to Earn
Schedule a 30-minute strategy session with our specialists to design a collection and recovery approach tailored to your portfolio.
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#### About Us
A.R.M. Solutions is an award-winning, full service Collection Agency providing custom debt recovery solutions for companies of all sizes in various markets
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#### Contact Info
A.R.M. Solutions
P.O. Box 2929
Camarillo, CA 93011-2929
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Fax: (805) 830-1104
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#### Licence Info
California License No : **10207-99** | NV Collection Agency License No : **CAD11481** | NV Compliance Manager Certificate No: **CM12201**
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